{"xsrfToken":"a27856df9c5f23e4030ab737a123acbd1f684822_lout","branding":{"id":"1","key":"ct","name":"Starmind Customer Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"The Starmind self-service portal","userInitialAnnouncementMessageWiki":"<p>Start using our self-service portal to get help and feedback even faster!</p>","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Help Center","announcementHeader":"The Starmind self-service portal","announcementMessage":"Start using our self-service portal to get help and feedback even faster!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#64f6da","helpCenterTitleColor":"#5135c1","bannerMediaApiUrl":"https://api.media.atlassian.com/file/210c6250-d591-4b3c-84d1-2bb8f1cc4e50/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDE5OWIzZS00Y2Y5LTRiOTMtOTIwNy1iYjQwY2Y1N2MxYzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIxMGM2MjUwLWQ1OTEtNGIzYy04NGQxLTJiYjhmMWNjNGU1MCI6WyJyZWFkIl19LCJleHAiOjE3NDM1NDkzMjksIm5iZiI6MTc0MzU0ODcyOX0.diaRwpxi-eB6movec9OPOKxFKXubmFUMJyQZPZ398o8&client=20199b3e-4cf9-4b93-9207-bb40cf57c1c0&height=300&mode=fit","bannerMediaApiFileId":"210c6250-d591-4b3c-84d1-2bb8f1cc4e50","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ct","projectId":10225,"serviceDeskId":1,"name":"Starmind Customer Service Desk","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"Additional Request","descriptionHtml":"","callToAction":"Additional Request","introHtml":"<p>Request additional help, e.g. specific data reports, admin role changes, …</p>","icon":10832,"iconUrl":"https://starmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","groups":[2],"key":""},{"id":"1","name":"Bug Reporting","descriptionHtml":"<p>Please write a short header, a detailed description, mention your browser and add a screenshot or video.</p>","callToAction":"Bug Reporting","introHtml":"<p>Report a platform bug, e.g. in the web app, in the mobile app, …</p>","icon":10850,"iconUrl":"https://starmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10850","groups":[2],"key":""},{"id":"6","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10866,"iconUrl":"https://starmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10866","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"Bug Report"}],"orderMapping":{"2":[1,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"129e694b-2a52-3431-afa0-60c722c29788","appLinkName":"System Confluence","appLinkUrl":"https://starmind.atlassian.net/wiki","spaceKey":"CT","spaceName":"CSM - trial","spaceUrl":"https://starmind.atlassian.net/wiki/spaces/CT","isServer":false},"labels":[],"projectKey":"CT","serviceDeskId":1,"kbLinkDomainURLs":["https://starmind.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CT","userLanguageHeader":"The Starmind self-service portal","userLanguageMessageWiki":"<p>Start using our self-service portal to get help and feedback even faster!</p>","defaultLanguageHeader":"The Starmind self-service portal","defaultLanguageMessage":"Start using our self-service portal to get help and feedback even faster!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDE5OWIzZS00Y2Y5LTRiOTMtOTIwNy1iYjQwY2Y1N2MxYzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NDk5MjksIm5iZiI6MTc0MzU0ODcyOX0.x2e6qyWrQw-vNrzl4EnH9z_Gmt8jR45X6eaPJqPIELM","targetCollection":"upload-project-10225","endpointUrl":"https://api.media.atlassian.com","clientId":"20199b3e-4cf9-4b93-9207-bb40cf57c1c0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":12,"projectId":10225,"form":{"name":"Additional Request","descriptionHtml":"","callToAction":"Additional Request","intro":"<p>Request additional help, e.g. specific data reports, admin role changes, …</p>","instructions":"","icon":10832,"iconUrl":"https://starmind.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10832","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please enter a short summary of the network statistics you need","descriptionHtml":"<p>Please enter a short summary of the network statistics you need</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Detailed description ","description":"Please specify your request with a detailed breakdown of the figures you need","descriptionHtml":"<p>Please specify your request with a detailed breakdown of the figures you need</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment ","description":"If you have any screenshots or an old report you want to have again, please attach it.","descriptionHtml":"<p>If you have any screenshots or an old report you want to have again, please attach it.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/12","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/12","calendarParams":{"firstDay":0,"date":"2025-04-02T01:05:29+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"129e694b-2a52-3431-afa0-60c722c29788","appLinkName":"System Confluence","appLinkUrl":"https://starmind.atlassian.net/wiki","spaceKey":"CT","spaceName":"CSM - trial","spaceUrl":"https://starmind.atlassian.net/wiki/spaces/CT","isServer":false},"labels":[],"projectKey":"CT","serviceDeskId":1,"kbLinkDomainURLs":["https://starmind.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMDE5OWIzZS00Y2Y5LTRiOTMtOTIwNy1iYjQwY2Y1N2MxYzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjI1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM1NDk5MjksIm5iZiI6MTc0MzU0ODcyOX0.x2e6qyWrQw-vNrzl4EnH9z_Gmt8jR45X6eaPJqPIELM","targetCollection":"upload-project-10225","endpointUrl":"https://api.media.atlassian.com","clientId":"20199b3e-4cf9-4b93-9207-bb40cf57c1c0","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}